Support

How can we help?

If you need help with Travel Price Check, want to share feedback, or found a problem, review the quick checks below or use the contact form.

Quick checks

OCR result looks incorrect

Review the amount, store, date, and item details before saving. You can also enter a purchase manually.

Exchange rate is unavailable

Check your connection and try refreshing later. Previously cached rates may be shown when available.

Restore Trip Pass

Open the Trip Pass page and choose Restore Purchase. Use the same App Store account used for the purchase.

Tax-free estimates

Results are for reference. Confirm final eligibility and procedures with the store and customs.

Before contacting support

When possible, include the following details so the issue can be investigated:

  • Your iPhone or iPad model
  • Your iOS or iPadOS version and Travel Price Check version
  • The steps that led to the issue and what appeared on screen
  • Whether the issue occurs with OCR, exchange rates, tax-free checks, or purchase restore

Do not submit passwords, payment card numbers, full purchase receipts, or receipt images containing sensitive information.

Contact support

Travel Price Check is selected automatically in the shared form. Confirm the selected app before sending. An email address is required only if you request a reply. Submitted information is used to reply, communicate with you, and resolve the issue.