URL or share menu
Check your connection and try again from the share menu in Safari or YouTube. Changes or access restrictions on an external site can prevent importing.
A recipe will not import
Text input
Include enough text to identify the ingredients and steps. Always review the generated result before saving and edit it if needed.
Images, camera, and backups
Camera and OCR
Check camera permission, lighting, and focus. Review recognized text before saving.
Downloading images again
An image from a URL can be downloaded again only while its source remains available. Manually added images and images with invalid source URLs may not be recoverable.
iCloud backup
Check that you are signed in to iCloud Drive, CookDrawer is enabled for iCloud, and storage is available. Image files themselves are not included in backups.
Restore
Restoring overwrites current data. Create a backup first if needed and confirm the date of the latest backup.
Purchases and accounts
Purchase and restore
Use the same App Store account used for the purchase, then choose Restore Purchases on the purchase page. Apple’s procedures govern cancellation and refunds.
Link or delete an account
You can optionally link an anonymous account with Apple. To request deletion of server data, use the contact form. We will act after verifying your identity. Data on your device and iCloud backups are not deleted automatically.
Before contacting support
When possible, include these details to help us investigate:
- Your CookDrawer version
- Your iOS or iPadOS version and device model
- Steps leading to the issue, what appeared, and how often it occurs
- For import issues, the URL type (general website or YouTube). Do not send a URL or content that contains confidential information.
Do not submit passwords, Apple authentication information, payment information, secret keys, or confidential recipes, images, or personal information.
Contact support
CookDrawer is selected automatically in the shared form. An email address is required only if you request a reply. Submitted information is used to reply, communicate with you, and resolve the issue.